Frequently Asked Questions

A guest Wi-Fi network is a separate, temporary 5 GHz wi-fi network access point created on your Tata Play Fiber router that allows guests to connect to the internet.

No, there is no device limit.

• Privacy: You don’t have to share your primary Wi-Fi password, hence keeping it safe and

exclusively for your use.

• Control: Monitor and manage guest network activity separately by specifying a time duration for

guest access.

No, users will not be able to see the data consumption separately.

No, users cannot control the bandwidth allocated for the guest wifi access. Guests will enjoy the speed as per current plan on primary router

You can find the guest Wi-Fi password in your Tata play fiber application under Wi-Fi settings under the guest network section. It’s displayed alongside the network name (SSID)

Yes, users can edit the Guest Wifi duration anytime to extend access time for guests.

Users will have the option to enable or disable it anytime.

You can view recharge history in the Payments section of the Tata Play Fiber app.

Your internet service may be suspended until you recharge the account.

No, there is no grace period

Yes, the amount will be parked in your wallet until expiry date

Credit card, debit card, UPI, net banking, and wallets are supported.

Yes. GST invoices are available in the app under billing history.

The amount is usually refunded within 5–7 business days. If not, contact support.

Yes. You can enable AutoPay to automate future recharges.

Follow the steps below:
1. Open the Tata Play Fiber mobile app
2. Select plan to recharge
3. Select Continue with AutoPay option
4. Choose your preferred payment method
5. Confirm the setup
6. Payment will be deducted and Auto pay will be enabled from next recharge cycle

Open Manage Payment under settings à go to Auto-Pay tab à apply for disable
Alternately, you can also visit your bank website/app and get it disable

Yes. Whatsapp and SMS reminders are sent before your plan expires.

Follow the steps below:
1. Open the Tata Play Fiber mobile app
2. Select Recharge for Others under quick actions
3. Link other fiber account
4. Choose the account to recharge
5. Complete the payment

You can run a speed test using websites or apps such as Speedtest.net or Fast.com while connected to your Tata Play Fiber network.

Wi‑Fi speeds can be affected by distance, walls, interference, and congestion, while LAN provides a more stable connection.

Wi-Fi speeds may vary due to device capability, distance from the router, wall interference, or multiple connected devices. Also ensure that you do speed test on 5G band and not on 2.4G band to compare the actual speed

Switch off the router, wait for 30 seconds, and switch it back on.

• Restart the router
• Place the router in a central location
• Reduce the number of connected devices

If the issue persists, contact Tata Play Fiber customer support or raise a complaint through the mobile app.

Walls, floors, and furniture can block Wi-Fi signals. You may improve coverage by placing the router centrally or using Wi-Fi extenders.

Restart your router and check cable connections. If the issue persists, raise a service request through the app.

This could be due to DNS issues, website outages, or browser problems. Restarting the router usually resolves the issue.

You may install Wi-Fi mesh systems or extenders to improve coverage.

A. Pause & Resume allows you to temporarily stop your internet service when you are travelling or not using it. During the pause period, the internet service remains inactive, and the unused days of your plan are preserved when you resume the service.

You can activate Pause & Resume through the Tata Play Fiber Mobile App. Follow the steps below:
1. Open the Tata Play Fiber mobile app
2. Go to Quick Actions
3. Select Pause & Resume
4. Choose the pause start date and resume date 5. Complete the Payment, if applicable
6. Confirm the request

You can use the Pause feature once every 90 days without additional charges (up to 30 days). Additional pause requests within the same period may attract applicable charges as per below:

• 1–30 days pause – ₹236 (including GST)
• 1–90 days pause – ₹590 (including GST)

The maximum pause duration allowed is 90 days.

Yes, OTT subscriptions continue during the pause period. However, you will not be able to access them using the Tata Play Fiber connection while the service is paused.

There is no fixed limit on the number of times you can pause your connection. However, the connection should be active for more than 30 days on our network.

A. If your connection is currently paused, the Pause Status screen will automatically appear when you open the Tata Play Fiber mobile app. If you wish to resume your services before the selected resume date, simply click on “Resume Now” to submit the request. Once the request is placed, your services will be resumed shortly.

Yes. You can either pause the connection immediately or schedule a pause start date from the Tata Play Fiber mobile app.

If you resume earlier, your internet service will be restored immediately, and your plan validity will continue from that date.

No. The Pause feature is available only when your plan is active.

No. AutoPay will not deduct charges during the pause period if your plan validity has been extended due to the pause.

The Relocation feature allows you to shift your Tata Play Fiber connection to another house or even another room/floor within the same house without taking a new connection.

• Relocation within the same house/address: ₹177
• Relocation to a different address: ₹354

Follow the steps below:
1. Open the Tata Play Fiber Mobile App
2. Go to the Support section
3. Select Relocation Request
4. Choose whether you want to move to the same address or a new address
5. Enter the required location details
6. Check feasibility of the new location, if applicable
7. Complete the payment
8. The request will appear under Track Request on support page

If the service is unavailable, you may need to disconnect the connection. Customer care will guide you regarding further steps.

Yes, you can schedule relocation through the Tata Play Fiber mobile app depending on engineer availability.

Yes. Please keep the router and related equipment ready for the engineer to reinstall at the new location

If the router is misplaced, please contact Tata Play Fiber customer support. Replacement charges may apply.

Yes, relocation requests can be cancelled before the process begins through customer support.

No, your Wi‑Fi name and password will remain the same unless you change them manually.

Relocation is typically completed within 24–72 hours depending on service availability and technician scheduling.

It is a reward program where existing Tata Play Fiber subscribers can earn a ₹300 cashback by successfully referring friends or neighbors to join the service.

You will receive ₹300 cashback for every friend who successfully installs a new Tata Play Fiber connection through your referral.

The process is split into two steps:

Step 1: Your own details (Name and Registered Mobile Number).

Step 2: Your friend's contact details.

The process is split into two steps:

Step 1: Your own details (Name and Registered Mobile Number).

Step 2: Your friend's contact details.

Not necessarily, but the program encourages bringing in "neighbors and friends" to the Tata Play Fiber family.

You can continue to fill out the form for multiple friends to increase your potential cashback.

Tata Play Fiber will typically reach out to your friend to assist them with a new connection. Once their connection is active and verified, your reward is processed.

You must be an existing subscriber to claim the cashback.

Ownership change process refers to the procedure of transferring your Tata Play Fiber account to another individual.

You will need to provide the new owner’s basic details which include their name, date of birth, mobile number, and email address. Additionally, you will need to upload a live photo of the new owner and their documents (Proof of Identity and Proof of Address).

To initiate Ownership Change, the Tata Play Fiber account must be active

No, a new account will not be created for the new owner. The new owner will receive the existing services associated with your account.

Your current service will continue until the transfer is completed. Once the new owner transfer request is approved by the Tata Play Fiber team, the new user will take over the service and billing.

There is no additional cost for changing ownership

You can initiate Ownership Change from the Tata Play Fiber Mobile application under Support section

If you have initiated the process, you can always pick up from where you left by going to Tata Play Fiber Mobile app > Support > Track requests > Upload live photo and documents.

You can check the status of your request from the Tata Play Fiber Mobile App > Support > Track requests.

Please feel free to chat to our service experts by going to Tata Play Fiber App > Live Chat. You can also call us on 18001207777 or write to us care@tataplayfiber.com. We would be happy to assist your further.

The “Recharge for Others” feature allows you to recharge on behalf of another user.

Any existing Tata Play Fiber user can log in to the Tata Play Fiber mobile app and use this feature to make a payment for another user’s account.

Yes, you will need the other user’s registered mobile number linked to their Tata Play Fiber account, along with OTP authentication.

Currently, the feature supports payment for one account at a time. To pay for multiple accounts, you’ll need to repeat the process.

Yes, the recipient will receive a confirmation SMS and/or email once the payment is successfully processed.

No, there are no additional charges for using the “Recharge for Others” feature.

If the payment fails, the amount will be refunded to your original payment method within the standard refund timeline (usually 3–7 business days).

No, you cannot view the details of transactions made on behalf of other users. The payment history will only display transactions related to your own account.

Yes, User can choose to cancel the autopay by self-help option available on APP

User need to click “Profile” on Home page, after that user need to select “Manage Payments” option and choose on Autopay and click “Cancel Autopay”

Yes, you can anytime opt the option of Autopay again in future while enabling autopay at time of recharge

Yes, you can anytime remove the saved payment options by self-help option available on APP

User need to click “Profile” on Home page, after that user need to select “Manage Payments” option and choose on Saved Cards and click “delete” on the mentioned cards or Upi

The customer will receive the “You’re Almost Out of Data” message once 90% (2,970 MB) of their data quota has been consumed.

Once you exceed your plan’s high-speed data limit, your internet speed will be reduced. You’ll still have access to unlimited data, but at a lower speed.

Go to Quick Actions >> Data Packs in your MAPP dashboard. All available data packs will be listed there with pricing and details.

The validity of any data add-on will match the validity of your currently active plan.

Yes! You can purchase a data add-on to restore high-speed access. Add-ons give you extra GBs at highspeed and are available in multiple sizes to suit your needs.  

No. The data add-on only provides extra high-speed data. It does not change your plan’s validity—it will expire along with your base plan.

Absolutely! You can buy multiple add-ons if needed. 

Available only on plan upgrades. Renewals are not eligible.

Apply the coupon during payment and upgrade to an eligible plan.

Yes, it’s a promotional gift with eligible upgrades.

Upgrade to a higher-speed plan (300 Mbps or above) with minimum 6 months validity (varies by current plan).

Yes, if your connection is inactive for 30+ days, recharge with a 300 Mbps+ plan (6+ months).

No, the gift is non-transferable, non-exchangeable, and has no cash value.

Please contact the device manufacturer for warranty or support.

No, Tata Play is not liable for any defects, damages, or misuse.

Yes, for marketing purposes, with your consent.

Yes, handled as per the DPDP Act, 2023.

Yes, Tata Play may modify or withdraw the offer without notice.

To check the available plan options applicable to you, please visit myaccount.tataplayfiber.com & log-in using your selfcare portal username & password. Go to the ‘Change Plan’ section to get the details.

To change your plan, please visit myaccount.tataplayfiber.com & log-in using your selfcare portal username & password. Go to the ‘Change plan’ section.

Alternatively, you can call our helpline & place a request for change in plan.

Post activation of your services, you will get your account username & password through SMS & Email. Using these credentials, you can authenticate & start using the internet service

You can recharge your account by logging on to www.tataplayfiber.com & select quick recharge option. Alternatively, you can log on to myaccount.tataplayfiber.com and go to Recharge option to recharge your account.

* With effect from the date of implementation of the GST Act, any document containing inadvertent reference to 'service tax' should be read as being substituted by the words 'applicable taxes'

To change your broadband account password, please call our helpline. Our team will reset the password & the new password will be sent to you through SMS/Email.

Step 1: Go to India's Best Internet Connection Section

Step 2: Select the 'City' & Society/Locality

Step 3: Fill in your Name, Contact Number, and check the selected City & Society/Locality/Pincode, before hitting the submit button. Our Tata Play Fiber representative will call you within 24 hrs to initiate the onboarding process

Your new broadband connection will be activated within 4 hours as per your scheduled appointment

The Smart router is provided at no extra cost. However it is the property of Tata Play Fiber and hence needs to be returned at the time of disconnection of services.

Yes, The actual internet speed will be same as promised. This will be confirmed before installation.

You’ll get unlimited local and STD calls on request, but Tata Play Fiber does not provide a landline phone or receiver.

Tata Play Fiber offers top-quality internet with fiber optic technology, delivering speeds of up to 1 Gbps. Along with the internet connection, you also get a free router* and enjoy benefits like unlimited calls and access to entertainment apps.

You can easily check your broadband usage through the Tata Play Fiber app. Once logged in with your registered mobile number, you’ll see your broadband usage under the “Data Consumed” option

Yes, Tata Play Fiber provides a free WiFi router, so you can use the internet wirelessly in your home.

To change your plan, log into the Tata Play Fiber app, go to the "My offers" section, and choose the recommended option to upgrade your plan.

Tata Play Fiber uses advanced fiber optic technology, which ensures faster and more stable internet speeds compared to regular broadband connections that use traditional copper cables. Plus, the router is equipped with gigabit ports to support speeds of up to 1 Gbps. We also offer Wi-Fi 6 router and mesh router with 1GBPS plans

For Enterprise Customers and SMEs we provide 1, 3, 6 and 12-month plans consisting of 4,5 and 10  (TB) data limits across India. There is a one-time non-refundable charge of Rs.5000 towards installation for all plans.

All Enterprise plans come bundled with 1 static IP. Additionally, landline service will also be included.

You can reach out to us at our helpline 18001207777 or write to us at care@tataplayfiber.com

In case of any concern with the connection, please visit myaccount.tataplayfiber.com & log-in using your selfcare portal username & password. Go to the ‘Requests & Complaints’ section & register the issue faced by you. Alternatively, you can call our helpline & register the issue faced by you. Upon receipt of request/complaint our team will either remotely troubleshoot or visit your premises to resolve the issue.

To change, please visit myaccount.tataplayfiber.com & log-in using your selfcare portal username & password. Go to ‘Account details’ & make changes as required. Post change, you will get the confirmation on your new contact number/email ID.

Yes, monthly account statements will be sent to you by email on your registered email address.

Children are increasingly becoming a part of our online community. The Internet offers children many opportunities for learning, constructive entertainment, and personal growth. But there are a lot of risks that children face online. Filtering software like CYBERPATROL, NETNANNY, SURFWATCH etc can help keep children away from inappropriate online content. Parental controls can also be set up on a router, operating system, browser and firewall level. More information on how to setup parental controls via such mediums is easily available online. While such measures go a long way ensuring the kind of content your child is exposed to online, they are not a substitute for parental involvement in the child’s safety online.

This message is being displayed to you as per the regulation from Ministry of Communication & Information Technology, Government of India.

To change your Tata Play Fiber Wi-Fi password, please login to the Tata Play Fiber mobile app and click the ‘More’ option at the bottom of the screen. Click on my Wi-Fi device, then click on ‘Settings’ and then Click on ‘Change Wi-Fi Password’. Type your new password to the field and click the save button. Now, your Wi-Fi password has changed. Alternatively, if you are facing any difficulty, please call our customer care at 1800 120 7777.

1. Connect Directly: Direct LAN/ethernet cables provide faster speeds.

2. Reboot Routine: Restart your router regularly to ensure the driver software is up to date.

3. Turn-off devices not in use: Devices/Apps not in active use consume bandwidth. Turning them off frees up bandwidth for use.

The strength of your Wi-Fi signal is dependent on the placement of your Smart Router. Getting the location right can make a world of difference to your broadband experience. Please ensure – 

1. Find a central spot: Place your Smart Router in a central location in your house – preferably at a height. 

2. Avoid interference: Keep your Smart Router away from large metal objects, heat/extreme cold sources, moisture, dust & plants. Keep microwave ovens, cordless phones and Bluetooth devices away.

The Tata Play Fiber Smart Router is a ONT + Router. It is a dual band router that has 2.4GHz & 5GHz

The overall browser performance will be dictated by the screen size, the distance between the Smart Router and the device (say, your computer) and number of devices connected to the internet at the same time. So, it may be possible that the same connection will serve 2-3 different speeds depending on the above-mentioned factors. 

Yes, the speed will go up 6 times. You will get 300 MBPS (On LAN). Higher speed offers you an enriched internet experience and it will enable higher number of devices to be connected on Internet simultaneously. WiFi experience, however, is always dependent on distance from the Router, wall or glass separation as well as number of devices (Smart TV, Laptop or Smartphone devices) simultaneously connected. 

Nearly all speed testing apps do not measure the speed but instead measure the bandwidth (capacity). Unfortunately, the bandwidth is the measure of how much data can the connection hold and not the speed (throughput) of the connection. It’s only the speed that governs the user app experience in most cases. 

1. Breath-taking speed: The fiber optic internet ensures that your internet doesn’t slow down, even during periods of high demand.

2. Higher Immunity & Reliability: Fiber, unlike copper, is not corrosive in nature, so it’s unaffected by harsh weather conditions. It is resistant to human or electrical interference and does not lose signal over long distances – delivering seamless connectivity and lesser downtimes.

3. Unlimited Bandwidth: FTTH has virtually an unlimited bandwidth, making it possible to power Holographic HD TV and games, smart home solutions, video telephony and home security solutions.

4. Safer: As fiber does not radiate electromagnetic energy, fiber cable is literally impossible to tap making it the safest medium for carrying sensitive data. 

5. Lower Carbon Footprint: The raw materials used to make fiber come from silicon and sand. Which can be found in an abundance compared to the dwindling supply of copper.

A 100% Fiber Network gives you end-to-end connectivity with fiber optics running directly into your homes – ensuring no leakage of speed & connectivity. 

Vectorised Fiber or FTTB (Fiber-to-the-Building) is a mix of fibre and copper lines where the fiber lines run from the ISP only until your premises and copper lines from your premises to your home. 

Fiber-to-the-home (FTTH) or 100% Fiber Network is a cable that contains glass/plastic fibers that transmit light instead of electricity, thus promising superior speed. As a case in point, consider Google Fiber that offers speeds of up to 1Gbps, while a normal cable connection would max out on 200Mbit/s.