Frequently Asked Questions

Step 1: Visit on our website: https://www.tataplayfiber.com/.

Step 2: Select the 'Get Fiber' tab on the Home Screen.

Step 3: Select the Area and the Plan.

Step 4: Fill in your Name, Contact Number, Society/Locality/Pincode and complete captcha before hitting the submit button. Our Tata Play Fiber representative will call you within 24 hrs to initiate the onboarding process

Your new broadband connection will be activated within 4 hours as per your scheduled appointment

The Smart router is provided at no extra cost. However it is the property of Tata Play Fiber and hence needs to be returned at the time of disconnection of services.

Yes, The actual internet speed will be same as promised. This will be confirmed before installation.

You’ll get unlimited local and STD calls on request, but Tata Play Fiber does not provide a landline phone or receiver.

Tata Play Fiber offers top-quality internet with fiber optic technology, delivering speeds of up to 1 Gbps. Along with the internet connection, you also get a free router* and enjoy benefits like unlimited calls and access to entertainment apps.

You can easily check your broadband usage through the Tata Play Fiber app. Once logged in with your registered mobile number, you’ll see your broadband usage under the “Data Consumed” option

Yes, Tata Play Fiber provides a free WiFi router, so you can use the internet wirelessly in your home.

To change your plan, log into the Tata Play Fiber app, go to the "My offers" section, and choose the recommended option to upgrade your plan.

Tata Play Fiber uses advanced fiber optic technology, which ensures faster and more stable internet speeds compared to regular broadband connections that use traditional copper cables. Plus, the router is equipped with gigabit ports to support speeds of up to 1 Gbps. We also offer Wi-Fi 6 router and mesh router with 1GBPS plans

For Enterprise Customers and SMEs we provide 1, 3, 6 and 12-month plans consisting of 4,5 and 10  (TB) data limits across India. There is a one-time non-refundable charge of Rs.5000 towards installation for all plans.

All Enterprise plans come bundled with 1 static IP. Additionally, landline service will also be included.

To check the available package options applicable to you, please visit myaccount.tataplayfiber.com & log-in using your selfcare portal username & password. Go to the ‘Change Package’ section to get the details.

You can recharge your account by logging on to www.tataplayfiber.com & select quick recharge option. Alternatively, you can log on to myaccount.tataplayfiber.com and go to Recharge option to recharge your account.

* With effect from the date of implementation of the GST Act, any document containing inadvertent reference to 'service tax' should be read as being substituted by the words 'applicable taxes'

To change your package, please visit myaccount.tataplayfiber.com & log-in using your selfcare portal username & password. Go to the ‘Change package’ section.

Alternatively, you can call our helpline & place a request for change in package.

Post activation of your services, you will get your account username & password through SMS & Email. Using these credentials, you can authenticate & start using the internet service

To change your broadband account password, please call our helpline. Our team will reset the password & the new password will be sent to you through SMS/Email.

You can reach out to us at our helpline 18001207777 or write to us at care@tataplayfiber.com

The account log-in details are required to use internet service. The username & password need to either stored in the Wi-Fi router or can be punched in into the page displayed by Tata Play Fiber when you attempt using the service.

In case of any concern with the connection, please visit myaccount.tataplayfiber.com & log-in using your selfcare portal username & password. Go to the ‘Requests & Complaints’ section & register the issue faced by you. Alternatively, you can call our helpline & register the issue faced by you. Upon receipt of request/complaint our team will either remotely troubleshoot or visit your premises to resolve the issue.

To change, please visit myaccount.tataplayfiber.com & log-in using your selfcare portal username & password. Go to ‘Account details’ & make changes as required. Post change, you will get the confirmation on your new contact number/email ID.

Yes, monthly account statements will be sent to you by email on your registered email address.

Children are increasingly becoming a part of our online community. The Internet offers children many opportunities for learning, constructive entertainment, and personal growth. But there are a lot of risks that children face online. Filtering software like CYBERPATROL, NETNANNY, SURFWATCH etc can help keep children away from inappropriate online content. Parental controls can also be set up on a router, operating system, browser and firewall level. More information on how to setup parental controls via such mediums is easily available online. While such measures go a long way ensuring the kind of content your child is exposed to online, they are not a substitute for parental involvement in the child’s safety online.

This message is being displayed to you as per the regulation from Ministry of Communication & Information Technology, Government of India.

To change your Tata Play Fiber Wi-Fi password, please login to the Tata Play Fiber mobile app and click the ‘More’ option at the bottom of the screen. Click on my Wi-Fi device, then click on ‘Settings’ and then Click on ‘Change Wi-Fi Password’. Type your new password to the field and click the save button. Now, your Wi-Fi password has changed. Alternatively, if you are facing any difficulty, please call our customer care at 1800 120 7777.

1. Connect Directly: Direct LAN/ethernet cables provide faster speeds.

2. Reboot Routine: Restart your router regularly to ensure the driver software is up to date.

3. Turn-off devices not in use: Devices/Apps not in active use consume bandwidth. Turning them off frees up bandwidth for use.

The strength of your Wi-Fi signal is dependent on the placement of your Smart Router. Getting the location right can make a world of difference to your broadband experience. Please ensure – 

1. Find a central spot: Place your Smart Router in a central location in your house – preferably at a height. 

2. Avoid interference: Keep your Smart Router away from large metal objects, heat/extreme cold sources, moisture, dust & plants. Keep microwave ovens, cordless phones and Bluetooth devices away.

The Tata Play Fiber Smart Router is a ONT + Router. It is a dual band router that has 2.4GHz & 5GHz

The overall browser performance will be dictated by the screen size, the distance between the Smart Router and the device (say, your computer) and number of devices connected to the internet at the same time. So, it may be possible that the same connection will serve 2-3 different speeds depending on the above-mentioned factors. 

Yes, the speed will go up 6 times. You will get 300 MBPS (On LAN). Higher speed offers you an enriched internet experience and it will enable higher number of devices to be connected on Internet simultaneously. WiFi experience, however, is always dependent on distance from the Router, wall or glass separation as well as number of devices (Smart TV, Laptop or Smartphone devices) simultaneously connected. 

Nearly all speed testing apps do not measure the speed but instead measure the bandwidth (capacity). Unfortunately, the bandwidth is the measure of how much data can the connection hold and not the speed (throughput) of the connection. It’s only the speed that governs the user app experience in most cases. 

1. Breath-taking speed: The fiber optic internet ensures that your internet doesn’t slow down, even during periods of high demand.

2. Higher Immunity & Reliability: Fiber, unlike copper, is not corrosive in nature, so it’s unaffected by harsh weather conditions. It is resistant to human or electrical interference and does not lose signal over long distances – delivering seamless connectivity and lesser downtimes.

3. Unlimited Bandwidth: FTTH has virtually an unlimited bandwidth, making it possible to power Holographic HD TV and games, smart home solutions, video telephony and home security solutions.

4. Safer: As fiber does not radiate electromagnetic energy, fiber cable is literally impossible to tap making it the safest medium for carrying sensitive data. 

5. Lower Carbon Footprint: The raw materials used to make fiber come from silicon and sand. Which can be found in an abundance compared to the dwindling supply of copper.

A 100% Fiber Network gives you end-to-end connectivity with fiber optics running directly into your homes – ensuring no leakage of speed & connectivity. 

Vectorised Fiber or FTTB (Fiber-to-the-Building) is a mix of fibre and copper lines where the fiber lines run from the ISP only until your premises and copper lines from your premises to your home. 

Fiber-to-the-home (FTTH) or 100% Fiber Network is a cable that contains glass/plastic fibers that transmit light instead of electricity, thus promising superior speed. As a case in point, consider Google Fiber that offers speeds of up to 1Gbps, while a normal cable connection would max out on 200Mbit/s.